Refund and Return Policy
Last Updated: February 23, 2026
Thank you for shopping at Pulchra Luxe. Please review our policy regarding refunds and returns carefully before completing your purchase.
1. NO REFUND POLICY
At Pulchra Luxe, all sales are final. We do not offer standard refunds or exchanges for “change of mind,” “buyer’s remorse,” or incorrect sizing choices. By completing a purchase on pulchraluxejk.com, you acknowledge and agree to these terms.
2. CASE-BY-CASE EXCEPTIONS
While we maintain a strict no-refund policy, we value our customers and understand that unique circumstances may arise.
- Requests: If you feel your situation warrants an exception, you may contact us via our Contact Form within 7 days of receiving your order.
- Review Process: We will review each request on a per-order basis. Please include your order number and a detailed explanation of your request.
- Discretion: Any refund, credit, or exchange granted is at the sole discretion of Pulchra Luxe management.
3. DAMAGED OR INCORRECT ITEMS
The “No Refund” policy does not apply to items that arrive damaged, defective, or if the wrong item was shipped.
- If your order is damaged upon arrival, please contact us immediately via our Contact Form with photos of the damage.
- In these instances, we will work with you to provide a replacement or a full refund at no additional cost to you.
4. SHIPPING COSTS
In the event that a return or exchange is authorized by our team:
- The customer is responsible for all return shipping costs.
- Original shipping fees are non-refundable.
- We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
5. CONTACT US
If you have questions regarding your specific order or wish to discuss a potential exception, please reach out to us via our Contact Form.
Pulchra Luxe 2060 Glass Road NE APT 304 Cedar Rapids, IA 52402